Helpful resources for you

Explore our guides, security protocols, and support center to get the most out of your KoboPoint experience.

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Help Center

Find step-by-step guides and troubleshooting tips for your account, transactions, and app usage. Our dedicated support team is available 24/7.

Contact Support

  • email support@kobopoint.com
  • phone +234 800 KOBO HELP
  • chat Live Chat (In-App)
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Security & Fraud

Your security is our priority. Learn how we protect your data with end-to-end encryption and what to do if you suspect fraud.

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Compliance & Legal

We are fully licensed by the CBN. Access our Terms of Use, Privacy Policy, and regulatory disclosures here.

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Frequently Asked Questions

How do I open a KoboPoint account? expand_more

Simply download the KoboPoint app from the Google Play Store or Apple App Store. Sign up using your phone number and BVN to verify your identity instantly.

Is my money safe with KoboPoint? expand_more

Yes, absolutely. KoboPoint is licensed by the Central Bank of Nigeria (CBN) and all deposits are insured by the NDIC. We use bank-grade encryption to protect your data.

What are the transaction fees? expand_more

We offer free transfers to other KoboPoint users. Transfers to other banks attract a minimal fee of ₦10 for amounts below ₦5,000 and ₦25 for amounts above.

Latest from the Blog

Insights, product updates, and financial tips.

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Product Oct 24, 2024

Introducing Virtual Dollar Cards

Shop globally without restrictions. Our new virtual dollar cards allow you to pay on Amazon, Netflix, and more directly from the app.

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Tips Oct 18, 2024

5 Ways to Save Money During Inflation

Inflation is tough, but your savings habit doesn't have to suffer. Here are practical tips to keep your finances healthy.

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Community Sep 30, 2024

KoboPoint Visits Lagos Tech Fair

We had a blast meeting our users and partners at the annual Lagos Tech Fair. Check out the highlights and photos.

Still need help?

Download the app to chat with support directly or reach out to us on social media.