At KoboPoint, trust is the currency we value most. This Privacy Policy outlines how KoboPoint ("we," "us," or "our") collects, uses, maintains, and discloses information collected from users (each, "User") of the KoboPoint website, mobile application, and related services (collectively, the "Service").
Note: This policy applies to the Site and all products and services offered by KoboPoint. By using our Services, you agree to the collection and use of information in accordance with this policy and the Nigeria Data Protection Regulation (NDPR).
1 Information We Collect
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the app, place an order, and in connection with other activities, services, features, or resources we make available.
Personal Information
- Identity Data: Name, username, date of birth, BVN (Bank Verification Number), and government-issued ID.
- Contact Data: Email address, telephone number, and physical billing address.
- Financial Data: Bank account details, card payment details, and transaction history.
Non-Personal Information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, and technical information about Users' means of connection to our Site, such as the operating system and the Internet service providers utilized.
2 Use of Information
KoboPoint collects and uses Users' personal information for the following purposes:
Processing Transactions
To facilitate offline and online payments securely and efficiently.
Fraud Protection
To monitor for and prevent fraudulent activities and unauthorized access.
Customer Service
To respond to your customer service requests and support needs.
Communication
To send periodic emails regarding your order or other products and services.
3 Disclosure & Third-Party Sharing
We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers.
We may share your information with:
- Service Providers: Third-party companies employed to facilitate our Service, to provide the Service on our behalf, or to perform Service-related services.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., Central Bank of Nigeria, Courts).
4 Data Protection & Security
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. We are compliant with PCIDSS standards.
5 Your Rights
Under the NDPR, you have the following rights regarding your personal data:
- The right to request access to your personal data.
- The right to request correction of any inaccurate personal data.
- The right to request deletion of your personal data (Right to be Forgotten).
- The right to restrict processing of your personal data.
- The right to withdraw consent at any time.
6 Contact Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Head Office
NO: 17 Aminu Kano Way, Goron Dutse
Email Us
support@kobopoint.comData Protection Officer
dpo@kobopoint.com
Phone
+234-02014542876, +2347040540018